I’m contacted almost daily by patients with all kinds of problems and hurdles put in front of them by the healthcare system. I try to help as many as I can, but so often those same people make it so hard to do!
Since I do this as a volunteer, I ask that you follow my guidelines so I can help you.
Here are some do’s and don’ts for contacting me with questions.
… Send an email that is short, clear and concise. Limit its length to no more than 2-3 paragraphs. See at right for my email address.
… Be sure to ask a question. Sometimes I receive emails that ramble on and on, and in the end there’s no request or question. I have no idea what the requestor wants me to do or reply.
… Have realistic expectations. I will try my best for you, but if you have an expectation that is unrealistic, you will be disappointed, no matter what.
… Say thank you if my reply helps you! I am always amazed at how many people never even let me know they have even received my reply. You’ve asked me for something. I owe you nothing. I want to help, and to the extent I can, I will. I only ask you to use the manners your mama taught you.
… Ramble. Seriously. I can’t possibly answer everyone if there is too much there and if it’s a mile long in all one paragraph, it makes it very difficult to read. (Remember, short, clear and concise.)
… Send attachments. I won’t open them. It’s a sure way to invite a bug or virus to add itself to my computer. Instead put your explanation and question into two or three paragraphs in an email.
… Ask me to phone you. I don’t do phone calls to consult with patients. There just aren’t enough hours in the day.
… Ask or expect medical advice. I’m not a medical professional. I can often help with almost any other aspect of healthcare that isn’t actual medical information or advice.
Fair enough? I hope so. My email address is there in the red box – upper right of this page.
I’ll look forward to hearing from you.